APA Style
ZEITHAML, VALARIE A., BITNER, MARY JO, GREMLER, DWAYNE D.. (2009).
SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM (5th. ed.).
New York:
McGraw-Hill Companies.
Chicago Style
ZEITHAML, VALARIE A., BITNER, MARY JO, GREMLER, DWAYNE D..
SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM.
5th. ed.
New York:
McGraw-Hill Companies,
2009.
Text.
MLA Style
ZEITHAML, VALARIE A., BITNER, MARY JO, GREMLER, DWAYNE D..
SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM.
5th. ed.
New York:
McGraw-Hill Companies,
2009.
Text.
Turabian Style
ZEITHAML, VALARIE A., BITNER, MARY JO, GREMLER, DWAYNE D..
SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM.
5th. ed.
New York:
McGraw-Hill Companies,
2009.
Print.