APA Style
ZEITHAML, VALARIE A., BITNER, MARY JO, GREMLER, DWAYNE D.. (2013).
SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM (6th. ed.).
New York:
McGraw-Hill.
Chicago Style
ZEITHAML, VALARIE A., BITNER, MARY JO, GREMLER, DWAYNE D..
SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM.
6th. ed.
New York:
McGraw-Hill,
2013.
Text.
MLA Style
ZEITHAML, VALARIE A., BITNER, MARY JO, GREMLER, DWAYNE D..
SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM.
6th. ed.
New York:
McGraw-Hill,
2013.
Text.
Turabian Style
ZEITHAML, VALARIE A., BITNER, MARY JO, GREMLER, DWAYNE D..
SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM.
6th. ed.
New York:
McGraw-Hill,
2013.
Print.