APA Style
FITZSIMMONS, JAMES A., FITZSIMMONS, MONA J.. (2006).
SERVICE MANAGEMENT: OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY (5th. Ed).
New York:
McGraw-Hill.
Chicago Style
FITZSIMMONS, JAMES A., FITZSIMMONS, MONA J..
SERVICE MANAGEMENT: OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY.
5th. Ed
New York:
McGraw-Hill,
2006.
Text.
MLA Style
FITZSIMMONS, JAMES A., FITZSIMMONS, MONA J..
SERVICE MANAGEMENT: OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY.
5th. Ed
New York:
McGraw-Hill,
2006.
Text.
Turabian Style
FITZSIMMONS, JAMES A., FITZSIMMONS, MONA J..
SERVICE MANAGEMENT: OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY.
5th. Ed
New York:
McGraw-Hill,
2006.
Print.