APA Style
GRASING, ROBERT E., HESSICK, MICAHEL H.. (1988).
ACHIEVING QUALITY IN FINANCIAL SERVICE ORGANIZATIONS: HOW IDENTIFY AND STATISFY CUSTOMER EXPECTATIONS .
Connecticut:
Quorum Books.
Chicago Style
GRASING, ROBERT E., HESSICK, MICAHEL H..
ACHIEVING QUALITY IN FINANCIAL SERVICE ORGANIZATIONS: HOW IDENTIFY AND STATISFY CUSTOMER EXPECTATIONS.
Connecticut:
Quorum Books,
1988.
Text.
MLA Style
GRASING, ROBERT E., HESSICK, MICAHEL H..
ACHIEVING QUALITY IN FINANCIAL SERVICE ORGANIZATIONS: HOW IDENTIFY AND STATISFY CUSTOMER EXPECTATIONS.
Connecticut:
Quorum Books,
1988.
Text.
Turabian Style
GRASING, ROBERT E., HESSICK, MICAHEL H..
ACHIEVING QUALITY IN FINANCIAL SERVICE ORGANIZATIONS: HOW IDENTIFY AND STATISFY CUSTOMER EXPECTATIONS.
Connecticut:
Quorum Books,
1988.
Print.