APA Style
HESSICK, MICAHEL H., GRASING, ROBERT E.. (1988).
ACHIEVING QUALITY IN FINANCIAL SERVICE ORGANIZATIONS: HOW IDENTIFY AND STATISFY CUSTOMER EXPECTATIONS .
Connecticut:
Quorum Books.
Chicago Style
HESSICK, MICAHEL H., GRASING, ROBERT E..
ACHIEVING QUALITY IN FINANCIAL SERVICE ORGANIZATIONS: HOW IDENTIFY AND STATISFY CUSTOMER EXPECTATIONS.
Connecticut:
Quorum Books,
1988.
Text.
MLA Style
HESSICK, MICAHEL H., GRASING, ROBERT E..
ACHIEVING QUALITY IN FINANCIAL SERVICE ORGANIZATIONS: HOW IDENTIFY AND STATISFY CUSTOMER EXPECTATIONS.
Connecticut:
Quorum Books,
1988.
Text.
Turabian Style
HESSICK, MICAHEL H., GRASING, ROBERT E..
ACHIEVING QUALITY IN FINANCIAL SERVICE ORGANIZATIONS: HOW IDENTIFY AND STATISFY CUSTOMER EXPECTATIONS.
Connecticut:
Quorum Books,
1988.
Print.