5 1 10 TOOLS FOR TALKING WHEN STAKES ARE HIGH PATTERSON, KERRY Primary Author GRENNY, JOSEPH Primary Author MCMILLAN, RON Primary Author SWITZLER, AL Primary Author mixed material 9780071771320 New York McGraw-Hill 2012 crucial_conversations_2nd.jpg.jpg TIPS FOR MANAGING PEOPLE AT WORK: INTERNATIONAL EDITION ROBBINS, STEPHEN P. Primary Author HUNSAKER, PHILLIP L. Primary Author mixed material 9780132778435 New Jersey Pearson 2012 training_in_interpersonal_skills_6th.jpg.jpg TIPS FOR MANAGING PEOPLE AT WORK: INTERNATIONAL EDITION ROBBINS, STEPHEN P. Primary Author HUNSAKER, PHILLIP L. Primary Author mixed material 9780137129911 New Jersey Prentice Hall 2009 training_in_interpersonal_skills.jpg.jpg HOW TO ASSERT YOURSELF, LISTEN TO OTHERS, AND RESOLVE CONFLICTS BOLTON, ROBERT Primary Author mixed material 067162248X New York Simon & Schuster 1986 people_skills.jpg.jpg WIN MORE BUSINESS WITH THE PROVEN CHARACTER CODE SYSTEM TO DECODE VERBAL & NONVERBAL COMMUNICATION MYCHALS, BRANDY Primary Author mixed material 9780071803533 New York McGraw-Hill 2013 how_to_read_a_client_from_across_the_room.jpg.jpg