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PENGARUH CUSTOMER INCIVILITY TERHADAP TURNOVER INTENTION: PERAN MEDIASI EMOTI…
RACHMAWATI, RIANIHAGAI HERMAWAN

Industri perhotelan di Jakarta masih menghadapi persoalan tingginya turnover karyawan, terutama pada posisi garis depan yang kerap menjadi sasaran customer incivility berupa perilaku pelanggan yang…

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Call Number
7812

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