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THE BEYOND BALANCED SCORECARD: IMPROVING BUSINESS INTELLIGENCE WITH ANALYTICS

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Improve the "Health" of Your Organization by Using the Right Metrics! The vast majority of companies use some form of balanced scorecard to measure performance measu, yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization. Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics , by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations. Leaders will learn how to objectively measure: Relationships with Customers Employee Satisfaction External Business Environment Supplier/Vendor performance Strategy and Financials This book will show you how to construct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.

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Availability

10001919

658.4 BRO b 1st

RLC MM (Rak Buku Umum)

Available

Detail Information

Series Title

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Statement of Responsibility

Mark Graham Brown

Call Number

658.4 BRO b 1st

Publisher

New York : Productivity Press., 2007

Collation

xvi, 233 p. : ill. ; 23 cm.

Language

English

ISBN/ISSN

978-1-56327-346-9

Classification

658.4

Content Type

-

Edition

1st. ed.

Subject(s)

Buku Umum
Business Mathematics
Organizational Effectiveness
Evaluation
Business Intelligence
Performance Management

Specific Detail Info

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