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THE ELECTRONIC FUTURE OF BANKING: SUCCEEDING IN THE NEW ELECTRONIC AGE FOR TOMORROW'S FINANCIAL INSTITUTIONS
Banking is becoming an information age technology leader that provides its services through a growing number of channels, driven by the convenience demands of consumers. The Electronic Future of Banking discusses the matching of technological capabilities with consumer needs, considering in particular the home electronics environment. As banking becomes more automated, information technologies have allowed for the entry of new competitors. This book details the experiences of major institutions, both successes and failures, with these new technologies.
The book addresses the major issues in electronic delivery ofconsumer financial services including:
- Successful Electronic Delivery Strategies
- Developing Consumer-friendly Access Technologies
- Assuring the Security of Computer-based Financial Services
- Making Home Banking Work
- An In-depth Perspective on Key New Developments such as Telephone-based Services and Electronic Transfer
- The Impending Role of Government in Electronic Delivery
- A Vision of an Integrated Payment System
Over the next decade, as consumers logically adept, all financial institutions will be forced to compete in this arena. The Electronic Future of Banking provides hands-on guidance and strategic research in developing these new services for optimal profitability.
Among the services discussed in detail are:
- automated clearinghouse services
- point-of-sale direct debt
- home banking
- electronic data interchange and interactive
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