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FINANCIAL PERSPECTIVES SERVICES AND CHALLENGES
In this volume are about financial sector change: in regulation and markets; in the attitudes and sophistication of customers; in the technology underlying new products and services; in competition; and even in the internal financing of the financial services firm. Change is the hot forge that tempers the substance of this industry and gives it its sharp edge. Change is the wolf that culls the herd, leaving the stronger and more agile ones to carry on.
For managers in this industry, the pace of change has never been more rapid; keeping ahead of it, and finding new and better ways to serve clients profitably is the essential managerial challenge. It is our hope that these chapters will provide some guidance in this important task.
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