CORPORATE SOCIAL RESPONSIBILITY (CSR) DAN SERVICE QUALITY: MANAKAH YANG LEBIH…
Persaingan yang ketat dalam industri penerbangan di Indonesia membuat perusahaan berlomba untuk bertahan. Berbagai upaya dilakukan untuk mempertahankan loyalitas konsumen di tengah banyaknya piliha…
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- Call Number
- 7405
CUSTOMER PARTICIPATION IN SERVICE PROCESS: SELF-SERVICE TECHNOLOGY CHECK-IN
In the fierce competition in the airline industry, customer satisfaction and loyalty are crucial to ensuring the survival and profits of every airline company. Technology utilization is one of the …
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- Call Number
- 6390
DETERMINANTS OF AIRLINES PROFITABILITY
The airline industry has become more rapid growth in a two decades. Number of passengers increase drastically. On the other hand, airlines facing some challenges in conjunction with internal capaci…
- Edition
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- Call Number
- 4795
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