CUSTOMER PARTICIPATION IN SERVICE PROCESS: SELF-SERVICE TECHNOLOGY CHECK-IN
In the fierce competition in the airline industry, customer satisfaction and loyalty are crucial to ensuring the survival and profits of every airline company. Technology utilization is one of the …
- Edition
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- Call Number
- 6390
MENGUKUR NIAT BERALIH DALAM KERANGKA PUSH PULL MOORING PADA PRODUK SELF SERVI…
Studi ini meneliti faktor secara yang mempengaruhi niat beralih pelanggan dalam pembelian produk LPG Bright Gas dari cara konvensional ke pembelian melalui Kios Matic (self service kiosk) dengan me…
- Edition
- -
- Call Number
- 6943
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