Corporate executives are struggling with a new trend: people using online social technologies (blogs, social networking sites, YouTube, podcasts) to discuss products and companies, write their own …
Social capital - the informal networks, trust and common understanding among individuals in an organization - determines major competitive advantages in today's networked economy. Knowledge and Soc…
New relationships - both business-to-business and business-to-consumer, not possible before the Net - enable firms to co-evolve in online business communities. These communities are the most powerf…