ANALISA SERVICE QUALITY (SQ) DENGAN METODE SIX SIGMA (STUDI KASUS PADA PT. TR…
Kualitas layanan sangat mempengaruhi tingkat kepuasan pelanggan dan mendukung daya saing perusahaan. Tingkat kepuasan pelanggan dapat dilihat dari sejumlah keluhan atau komplain yang muncul. Peneli…
- Edition
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- Call Number
- 7148
AIRPORT MARKETING
In recent years, the airport sector has moved from an industry characterised by public sector ownership and national requirements, into a new era of airport management which is beginning to be do…
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- Call Number
- 387.7360688 HAL a
AVIATION PROJECT MANAGEMENT
Combining the considerable respective expertise of Triant Flouris and Dennis Lock, this unique book highlights the ways that successful businesses are managed in the aviation industry through the i…
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- Call Number
- 387.70684 FLO a
UBER: COMPETING GLOBALLY
This case describes Uber's global market entry strategy and responses by regulators and local competitors. It details Uber's entry into New York City (New York), Bogotá (Colombia), Delhi (India), …
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- Call Number
- CS720404
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