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SERVICE MANAGEMENT: OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY
BORDOLOI, SANJEEVFITZSIMMONS, JAMES A.FITZSIMMONS, MONA J.

This ninth edition continues to acknowledge and emphasize the essential nature of service management. Based on the research and consulting experiences of the authors, the text is organized in four …

Edition
9th. ed.
Call Number
658 BOR s 9th

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