SERVICE MANAGEMENT: OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY
This is the most comprehensive and widely used introduction to service operations on the market. It is written by one of the top authorities on the subject.
- Edition
- 5th. Ed
- Call Number
- 658 FIT s 5th
SERVICE MANAGEMENT: OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY
This ninth edition continues to acknowledge and emphasize the essential nature of service management. Based on the research and consulting experiences of the authors, the text is organized in four …
- Edition
- 9th. ed.
- Call Number
- 658 BOR s 9th
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