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SERVICE MANAGEMENT: OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY
FITZSIMMONS, JAMES A.FITZSIMMONS, MONA J.

This is the most comprehensive and widely used introduction to service operations on the market. It is written by one of the top authorities on the subject.

Edition
5th. Ed
Call Number
658 FIT s 5th
Availability2
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SERVICE MANAGEMENT: OPERATIONS, STRATEGY, INFORMATION TECHNOLOGY
BORDOLOI, SANJEEVFITZSIMMONS, JAMES A.FITZSIMMONS, MONA J.

This ninth edition continues to acknowledge and emphasize the essential nature of service management. Based on the research and consulting experiences of the authors, the text is organized in four …

Edition
9th. ed.
Call Number
658 BOR s 9th
Availability6
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RLC MM FEB-UI
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RLC MM-FEBUI (Library) occupies the right side of the ground floor of the MM FEB UI Building with a reading room capacity of more than 60 people.
 
The MM-FEB UI library service system is closed (closed access); where the user does not have direct access to the collection shelf. Or in other words, users are not allowed to take their own books from the collection shelf

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