This is an adaptation of Lovelock's best-selling Services Marketing specifically aiming to cover Asian conditions. The adaptation explains services marketing concepts in the context of Asian cultur…
SHIELDS, JOHN - KAINE, SARAH - DOLLE-SAMUEL, CATHERINE - NORTH-SAMARDZIC, ANDREA - MCLEAN, PETER - JOHNS, ROBYN - Ó'LEARY, PATRICK - PLIMMER, GEOFF - ROBINSON, JACK