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MENINGKATKAN CUSTOMER E-LOYALTY DAN E-WOM : PERAN SERVICE QUALITY DAN CUSTOME…
BALQIAH, TENGKU EZNILESMANA, AJI

Penelitian ini menyelidiki hubungan antara enam konstruk : kualitas layanan elektronik, kepuasan pelanggan elektronik, kualitas layanan, kepuasan pelanggan, loyalitas elektronik, dan elektronik wor…

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7073

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