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LOYALITAS NASABAH DIGITAL BANKING: PERAN USER JOURNEY DAN CUSTOMER EXPERIENCE…
ADIWIJAYA, KARTOYUSDASANI, KHOIRIYAH NURUL

Penelitian ini bertujuan untuk menganalisis peran user journey dan customer experience dalam memengaruhi loyalitas nasabah dalam konteks layanan digital banking, dengan studi kasus pada Bank MAS. M…

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Call Number
7691
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RLC MM FEB-UI
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RLC MM-FEBUI (Library) occupies the right side of the ground floor of the MM FEB UI Building with a reading room capacity of more than 60 people.
 
The MM-FEB UI library service system is closed (closed access); where the user does not have direct access to the collection shelf. Or in other words, users are not allowed to take their own books from the collection shelf

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