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SERVICES MARKETING IN ASIA: MANAGING PEOPLE, TECHNOLOGY, AND STRATEGY
WIRTZ, JOCHENLOVELOCK, CHRISTOPHERKEH, HEAN TAT

This is an adaptation of Lovelock's best-selling Services Marketing specifically aiming to cover Asian conditions. The adaptation explains services marketing concepts in the context of Asian cultur…

Edition
1st. ed.
Call Number
658.8095 LOV s
Availability2
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SERVICES MARKETING: PEOPLE, TECHNOLOGY, STRATEGY
WIRTZ, JOCHENLOVELOCK, CHRISTOPHER

Services Marketing: People, Technology, Strategy is the ninth edition of the globally leading textbook for Services Marketing by Jochen Wirtz and Christopher Lovelock, extensively updated to featur…

Edition
9th. Ed
Call Number
658.8 WIR s 9th
Availability4
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THE GREEN RESORT DEVELOPMENT OF ALILA VILLAS ULUWATU TO SUPPORT ECOTOURISM BU…
DEWI, LAKSMI ANDAMBALQIAH, TENGKU EZNI

Hospitality business today become one of the fastest growing business to support tourism, hence it is viewed by the competition. The objective of this research is to develop marketing plan and mark…

Edition
-
Call Number
4365
Availability1
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SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM
ZEITHAML, VALARIE A.BITNER, MARY JOGREMLER, DWAYNE D.

Services Marketing, 6/e, is written for students and businesspeople who recognise the vital role that services play in the economy and its future. The advanced economies of the world are now domina…

Edition
6th. ed.
Call Number
658.8 ZEI s 6th
Availability4
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SERVICES MARKETING: INTEGRATING CUSTOMER FOCUS ACROSS THE FIRM
ZEITHAML, VALARIE A.BITNER, MARY JOGREMLER, DWAYNE D.

Zeithaml's Services Marketing introduces readers to the vital role that services play in the economy and its future. Services dominate the advanced economies of the world, and virtually all compani…

Edition
7th. ed.
Call Number
658.8 ZEI s 7th
Availability5
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RLC MM FEB-UI
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RLC MM-FEBUI (Library) occupies the right side of the ground floor of the MM FEB UI Building with a reading room capacity of more than 60 people.
 
The MM-FEB UI library service system is closed (closed access); where the user does not have direct access to the collection shelf. Or in other words, users are not allowed to take their own books from the collection shelf

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